Terms of Service

Terms of Service

House of Sunbay Online Store

1. Introduction

Welcome to House of Sunbay. Please read these terms and conditions carefully before using our website or purchasing our products. By accessing or using the website, you agree to be bound by these terms and conditions.

2. Definitions

  • “We”, “Us”, “Our”, “House of Sunbay” refer to House of Sunbay, the company providing the services via the website houseofsunbay.com
  • “You”, “Your” refers to the user of the website and purchaser of goods.
  • “Goods” refers to the products offered for sale on the website.
  • “Website” refers to houseofsunbay.com

3. Use of the Website

  • You agree to use the website only for purposes permitted by these terms and conditions and in compliance with all applicable laws, regulations, and accepted practices or guidelines.
  • You agree not to engage in any activity that interferes with or disrupts the website or the servers and networks that host the website.

4. Pricing

  • All prices are in AUD. We reserve the right to adjust prices, offers, goods, and specifications at our discretion at any time before accepting your order.

5. Placing an Order

  • You place an order by following the instructions on the website.
  • Your order will be confirmed when we send a confirmation email containing the order details. This email represents acceptance of your order and the formation of a legally binding contract.

6. Payment

  • Payment must be made at the time your order is submitted. Payment can be made by Visa, MasterCard, or any other methods clearly advertised on the website.
  • You warrant that all details you provide are correct, that the payment method used is your own, and that sufficient funds are available.

7. Delivery

  • Delivery periods noted apply from the date of dispatch, not the order date.
  • It is your responsibility to ensure the correct delivery address is entered at checkout. If an incorrect address is entered, we are not obliged to re-send the order at our expense.

8. Returns and Refunds

  • Please refer to our Returns and Refunds Policy, which forms part of these terms and conditions.

9. Limitation of Liability

  • House of Sunbay will not be liable for any damages of any kind arising out of or in connection with the use of the website or the purchase of goods through the website. This includes, but is not limited to, direct, indirect, incidental, punitive, or consequential damages; loss of data, income, or profit; loss of or damage to property; and third-party claims.

10. Intellectual Property

  • All content, graphics, images, logos, trademarks, artwork, and computer code on the website are owned or licensed by House of Sunbay and are protected by copyright, trademark, and other intellectual property laws.

11. Changes to Terms and Conditions

  • We reserve the right to change these terms and conditions at any time by publishing revised terms on the website. All orders submitted after changes are published are subject to the updated terms.

12. Applicable Law

  • These terms and conditions are governed by the laws of Australia and New Zealand, and you submit to the non-exclusive jurisdiction of the courts in these regions.

13. SMS Marketing Service

By consenting to House of Sunbay’s SMS marketing in the checkout and initiating a purchase or subscribing via our tools, you agree to receive recurring text notifications (including order updates and abandoned checkout reminders), marketing messages, and review requests.

Message frequency varies. Consent is not a condition of purchase. You may unsubscribe at any time by replying STOP to any message or using the unsubscribe link provided.

Message and data rates may apply.
For help, reply HELP or contact us at Contact@houseofsunbay.com

We may update or modify the phone number or short code used to operate our service at any time.

To the extent permitted by law, we are not liable for failed, delayed, or misdirected delivery of messages, errors, or actions taken in reliance on SMS content.

Your privacy is important to us. Please refer to our Privacy Policy on houseofsunbay.com to learn how we collect and use personal information.

    Contact Us

    • If you have any questions about these terms and conditions, please contact us: Contact@houseofsunbay.com